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Heartbeat Health Onboarding (V1)2020-09-10T12:40:05+00:00

Welcome to Heartbeat Health

Heartbeat Health is the first telemedicine and virtual care platform tailored to cardiology. We empower patients to take control of their heart health and help cardiology practices to evolve and grow.

We’re so glad you’re here. Ready to begin?

Patients
Providers
Heartbeat Health Virtual Medical Visits

FOR PATIENTS

Getting Started With Heartbeat

Receiving better heart care from the comfort of your home is easy. Start by downloading the Heartbeat Health App through your device app store.

Watch our quick video tutorial or view our instruction guide to learn how to work the app.

Need Help?

FOR PATIENTS

We’re Here To Empower You

A full-service telemedicine platform means we give you all the tools you need to be successful in taking control of your heart health.

Have additional questions? Need help getting started? Learn more in our FAQ below or make the most of your virtual visit with our best practice tips.

Learn More


For technical support or assistance, email us hello@heartbeathealth.com or call (646) 586-9908
.

Telemedicine Model

Never miss a beat on new features and updates

Keep In Touch

FOR PROVIDERS

Getting Started With Heartbeat

Expand your practice through the only telemedicine platform made by cardiologists for cardiologists. Start by downloading the Heartbeat Health App through your device app store.

View our quick video tutorial or access our instruction guide to learn how to begin seeing patients.

Need Help?

FOR PROVIDERS

We’re Here To Support You

Heartbeat Health helps you to advance your cardiology care. Run your practice from wherever you are and stay connected with your patients, monitoring changes to their condition in real time.

Need additional information? Looking for help with next steps? Learn more in our FAQ below or review our best practices to ensure an exceptional patient experience.

Learn More


For technical support or assistance, email us hello@heartbeathealth.com or call (646) 586-9908
.

FAQ

How are you different than Doxy.me, Zoom, and others?2020-09-08T10:46:32+00:00

We believe in keeping things as simple as possible. One app, simple screens. We’re also uniquely designed for cardiology only. Supported by the American College of Cardiology as the go-to digital cardiology platform, we continue to create cardiology-specific functionality based on feedback from practicing cardiologists, releasing updates and features regularly to stay at the forefront of digital heart care.

Does the app integrate with my EMR?2020-09-08T10:50:56+00:00

Right now we’re not EMR-integrated, which tends to make platforms more complex. Instead, our platform complements use of your EMR to keep things as simple as possible for both you and your patients.

How are telehealth visits reimbursed?2020-05-13T23:47:27+00:00

In the setting of COVID-19, billing has been an ever-evolving topic. We encourage you to go to the Medicare telemedicine fact sheet for up-to-date guidance. Reimbursement between private insurers varies per payer. Please connect with your affiliated system for additional details.

Is your platform safe?2020-05-11T18:37:56+00:00

Yes, video communication is HIPAA-compliant.

How many patients has Heartbeat Health cared for?2020-05-13T16:41:08+00:00

Over 20,000 patients and growing.

Does your platform support hearing-impaired individuals or foreign languages?2020-05-11T18:48:05+00:00

We’re currently working on the technology to support foreign languages and the hearing-impaired.

Does Heartbeat Health work well for non-tech-savvy patients?2020-09-08T11:01:19+00:00

Yes, we’ve optimized the Heartbeat experience for all levels of knowledge and understanding. Patients can meet with their cardiologist through an Instant Visit, which simply requires the click of a link received via text. Or they can download the app and easily setup an account for full platform benefits.

Does Heartbeat Health provide any hardware solutions for patients or is it strictly a software-based solution?2020-09-09T15:25:23+00:00

The Heartbeat App relies on the patient’s phone, but we’re working on adding device support for consumer medical devices, wearables, and smartwatches to make it easier for patients to share their numbers with their care team. We’ve intentionally built the app to work on iPhone and Android to have support for a wide range of users and their devices.

What does it mean to be ‘Available’ and what should I expect?2020-09-08T11:23:12+00:00

Once you slide your status to ‘Available’, you become accessible to your patients. Patients who search for you in the app will now see you’re online, available to meet and will then be able to join your queue. You will also have the ability to quickly see patients through Instant Visit.

How do patients join my waiting room (queue)?2020-09-08T11:33:07+00:00

This functionality is for patients who have downloaded the Heartbeat Health app prior to a visit. In this case, patients would search for you by name and then tap your name to join your waiting room. After they’ve done this, you will see them display in your waiting room or patient queue. In your patient queue you will see a list of patients waiting to see you, with the reason for their visit and their list of symptoms, if any. These responses come from a 2 question intake form that patents fill out in-app, after they’ve tapped your name.  

What does it mean to be ‘Unavailable’ and what should I expect?2020-09-08T11:36:15+00:00

If you are ‘Unavailable’, patients can still search for you and request an appointment, but you will not be able to conduct Instant Visits and patients will not be able to join your waiting room. If a patient attempts to meet with you when you are unavailable you will be notified by the app and have the option to become ‘Available’ when you’re ready.   

What if the patient isn’t available when I start the video?2020-05-08T19:17:03+00:00

If the patient is not available when you start the video, you will see the video launch, but you will be the only one in the room. The patient’s screen will be blank. Once they join the room, their video will activate.  

How do I get the video working?2020-05-08T19:17:25+00:00

On your first video call, the app will prompt you to allow access to your phone’s video functionality. Please make sure you allow access.

Can I use headphones?2020-05-08T19:25:51+00:00

Yes, you can use AirPods or headphones to take these calls. You can also mute yourself if needed.

What is my history screen for?2020-05-08T19:36:16+00:00

In the history section you’ll see all your past visits with patients conducted within the Heartbeat app. From this screen you will be able to select previous visits and see the recommendations associated with each visit, with the ability to resend the recommendations or adjust them if needed.

What if I need to change or update my patient recommendation?2020-05-08T19:37:37+00:00

If you need to update patient recommendations, navigate to the History section of the app and find the specific patient you need to update. Select that visit– from there you can edit the recommendations and resend.   

Can I navigate away from my cardiologist’s waiting room without losing my spot?2020-05-11T19:51:42+00:00

Yes, if you want to pass the time on other applications, you can do so. However, do not hit cancel on the waiting room screen. This will exit you from the waiting room. Simply leave the app open and navigate away to other applications you may wish to use. You will be notified via an app notification when your doctor is ready to see you.  

How do I get the video working?2020-09-09T18:07:45+00:00

On your first virtual visit, you will be prompted to allow Heartbeat Health access to your phone’s video functionality. To ensure you have no trouble connecting, prior to your visit you should check that you have a strong internet signal on your mobile device. 

What if I navigate away from the app during my video visit?2020-09-08T12:10:35+00:00

If you navigate to another app during your video call, your appointment will stay open and pause in the background.

What is the rating screen for?2020-05-11T20:15:47+00:00

The rating screen is used for internal purposes only. This information allows us to understand how the app is working for both patients and cardiologists. 

Can I see both new and established patients?2020-05-13T23:49:01+00:00

In the setting of COVID-19, CMS has expanded its guidelines to allow both new and established patients to be seen via a telehealth visit. As with reimbursement, this is an ever-evolving topic and is subject to change.

Which patients are good candidates for virtual visits?2020-05-14T21:31:19+00:00

There are no firm guidelines as to who and who may not be seen via telehealth. Due to social-distancing efforts during COVID-19, many practices have converted the majority of their patient visits to telehealth visits. There are some limitations to the virtual physical exam — see our best practices tab for tips on how to handle this. However, it is important to uphold the standard of care — any acute emergent issues must still be referred to the emergency room.

How can I best prepare for a virtual visit?2020-05-13T23:58:04+00:00

Here are some things you can do to ensure the video visit runs smoothly:

  1. Abstract the patient visit beforehand. It will save time and provide focus.
  2. Set the scene. Make sure you use a HIPAA-friendly background, proper lighting, and keep the light in front of you. For instance, avoid sitting in front of windows which will make it difficult for the patient to see you.
  3. Eliminate distractions as much as possible.
  4. Find a spot with quality mobile/WiFi connection and privacy.
Are there any helpful hints to keep in mind during the visit?2020-05-14T00:01:11+00:00

Simply mirror your in-office structure and keep the rhythm you’re used to. It’s helpful to get a sense of the patient’s goal for the visit so you ensure this is addressed. Additionally, speak a little bit slower as it may be harder for patients to understand you via a video call, particularly if there are any connectivity issues.

Do you have any tips for the virtual physical exam?2020-05-14T23:47:10+00:00

There many pieces of the physical exam that can be done virtually:

  1. First, observe if someone is anxious-appearing, speaking comfortably or using accessory muscles.
  2. For the HEENT exam, observe conjunctiva, lips for swelling, nasal flaring, and any visible neck masses.
  3. For the respiratory exam, observe inspiratory effort, work of breathing and accessory muscle use. You may even hear audible inspiratory or expiratory wheezing.
  4. For the cardiac exam, have the patient press on their legs to show you if they are edematous.
  5. Observe the skin for any visible rashes.
  6. For the neurologic exam, you can comment on alert and oriented and moving extremities. Many of the cranial nerves may also be tested (except for olfactory nerve).
How can I get objective data on a patient?2020-05-14T00:08:21+00:00

Wearables allow us to get just about every vital sign and mobile telemetry at home. You should use both the clinical and commercial remote monitoring options. Many of the options out there are easy to use, even for those who are not tech-savvy.

Where can I read more about telemedicine in cardiology?2020-05-14T21:37:17+00:00

A summary on telemedicine for cardiology professionals by Drs. Ami Bhatt, Andrew Freeman and Brendan Mullen can be found on the American College of Cardiology’s website.

What is a good source for patient material?2020-05-14T21:26:33+00:00

Cardiosmart.org, created by the American College of Cardiology, is full of patient-friendly material on cardiac conditions and medications.

Do you have any tips on how to wrap up the visit?2020-05-14T21:27:10+00:00

It’s helpful to summarize a few things: the patient’s current condition, any medication changes and why certain medications are important. Try having the patient repeat back to you their understanding of the above. It’s also beneficial to ensure the patient understands the follow-up plan and any next steps they need to take.

How can I best prepare for the visit?2020-09-08T12:21:09+00:00

Maximize your visit by:

  1. Having either a written or digital log of your blood pressure and, for some patients, weight.
  2. Compile a list of questions for your cardiologist beforehand.
  3. Make sure you have an updated medication list and which medications, if any, have caused side effects.

Having all of this information prior to your appointment ensures you have time to properly address all your concerns.

What are wearables and how can they help me during my video visit?2020-05-14T23:17:49+00:00

Wearables are electronic devices that can be worn. They track real-time information typically related to health and fitness, such as heart rate, heart rhythm, respiratory rate, and sleep and activity patterns. There are wearables you can order directly and some that need to be ordered by your physician. Properly used wearables can provide useful information to both you and your cardiologist during your virtual visit.

Are there helpful tips to keep in mind during my visit?2020-05-14T23:24:00+00:00

Make the most out of your video visit by:

  1. Taking notes. Sometimes it’s difficult to remember everything you reviewed with your cardiologist, so taking notes ensures you don’t miss anything.
  2. Address your most concerning questions first. Again, this keeps you from missing the opportunity to discuss the issues you are most worried about.
  3. Have any wearable numbers (such as blood pressure) handy for easy reference.
  4. Be open about whether or not you’ve been taking your medications and any other habits your cardiologist should be aware of. Physicians make recommendations to you based on this information– if you are not straightforward, it could negatively impact you.

If you run into any technical problems before, during or after your video call, please contact us hello@heartbeathealth.com or (646) 586-9908.

What’s the best way to end my visit?2020-05-14T23:25:59+00:00

Try summarizing the following in your own words: your understanding of your heart condition and your cardiologist’s recommendations and follow-up plan. This will allow your cardiologist to fill in any gaps, just in case. Lastly, let your doctor know how your virtual visit went and if there’s anything else that may have made it a better experience.

What are Instant Visits?2020-09-09T15:29:07+00:00

Instant Visits allow you to connect with patients immediately, without requiring them to download the app or create an account. Simply tap ‘Start Instant Visit’, enter your patient’s mobile phone number, then select ‘Start Instant Visit’ again. Your patient will receive a text message from Heartbeat Health with a link. Once they tap on the link, the visit will begin instantly.

What do I need to join an Instant Visit with my provider?2020-09-09T17:05:03+00:00

You do not need to download the app or create an account. All you need is your smartphone and reliable internet connectivity. You will receive a text message from Heartbeat Health, containing a link that works with the web browser on your phone. We support both iOS and Android.

How does an Instant Visit work?2020-09-09T17:09:14+00:00

You’ll receive a text message from a no-reply number (917-773-9289) inviting you to join a secure video call with a link. Tap on the link. Following this, you’ll see a screen asking for camera and microphone access — this is necessary so your provider can both hear and see you. Once you allow access, you’ll enter into the televisit where you will have your appointment with your cardiology provider.

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