In this ongoing interview series, we’ll be talking to leading clinicians, tech leaders, and entrepreneurs about their life, careers and professional experiences in the fields of heart care, cardiology and heart health as a whole.
Heartbeat in Conversation interviews are conducted by Heartbeat’s Chief Growth Officer, Brett Jansen.
This past month, we spoke to Heartbeat’s Director of Operations, Kristie Servais. The following is an edited transcript from an email conversation on April 27, 2023..
Hi Kristie. Thanks for making the time on this beautiful spring day. Can you catch us up briefly on your career journey to date?
Personal realities (this time for a very positive reason) again influenced my next step. In order to be with my now husband, I relocated from Kansas City to Minneapolis, where I continued to work in the security industry. But after seven years, I knew it was time to venture out and see where fate would take me.
After a stint at Target as part of their PMO team helping expansion into Canada, I embarked on my first healthcare opportunity and joined United Healthcare, as a Project Manager on the Clinical Business Enablement team. I learned about the complexities of health insurance – and after several years, I transitioned to the Medicare & Retirement Clinical value team where we worked to reduce the cost of United’s Medicare Advantage plans.
In 2022, I received a call from a friend who said she had an open role that would fit me perfectly. I told her I wasn’t interested in leaving United but after 30 minutes of hearing what Heartbeat was doing, I was hooked and couldn’t wait to become part of the team. To this day, I am so appreciative that she thought of me, and I’m thrilled to be working at Heartbeat and helping change the way cardiovascular care is delivered. My days are an array of activities that include problem solving, client launches, staffing, process improvements, workflow creation, capacity planning and platform management, just to name a few.