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Providers: Using The App

Home|Providers: Using The App

What are Instant Visits?

Instant Visits allow you to connect with patients immediately, without requiring them to download the app or create an account. Simply tap ‘Start Instant Visit’, enter your patient's mobile phone number, then select 'Start Instant Visit' again. Your patient will receive a text message from Heartbeat Health with a link. Once they tap on the

By |2020-09-09T15:29:07+00:00September 9th, 2020||Comments Off on What are Instant Visits?

What is my history screen for?

In the history section you'll see all your past visits with patients conducted within the Heartbeat app. From this screen you will be able to select previous visits and see the recommendations associated with each visit, with the ability to resend the recommendations or adjust them if needed.

By |2020-05-08T19:36:16+00:00May 8th, 2020||Comments Off on What is my history screen for?

What does it mean to be ‘Unavailable’ and what should I expect?

If you are 'Unavailable', patients can still search for you and request an appointment, but you will not be able to conduct Instant Visits and patients will not be able to join your waiting room. If a patient attempts to meet with you when you are unavailable you will be notified by the app and

By |2020-09-08T11:36:15+00:00May 8th, 2020||Comments Off on What does it mean to be ‘Unavailable’ and what should I expect?

How do patients join my waiting room (queue)?

This functionality is for patients who have downloaded the Heartbeat Health app prior to a visit. In this case, patients would search for you by name and then tap your name to join your waiting room. After they've done this, you will see them display in your waiting room or patient queue. In your patient

By |2020-09-08T11:33:07+00:00May 8th, 2020||Comments Off on How do patients join my waiting room (queue)?

What does it mean to be ‘Available’ and what should I expect?

Once you slide your status to 'Available', you become accessible to your patients. Patients who search for you in the app will now see you're online, available to meet and will then be able to join your queue. You will also have the ability to quickly see patients through Instant Visit.

By |2020-09-08T11:23:12+00:00May 8th, 2020||Comments Off on What does it mean to be ‘Available’ and what should I expect?