Instant Visits allow you to connect with patients immediately, without requiring them to download the app or create an account. Simply tap ‘Start Instant Visit’, enter your patient's mobile phone number, then select 'Start Instant Visit' again. Your patient will receive a text message from Heartbeat Health with a link. Once they tap on the
Email us at firstname.lastname@example.org or call (646) 586-9908.
If you need to update patient recommendations, navigate to the History section of the app and find the specific patient you need to update. Select that visit-- from there you can edit the recommendations and resend.
In the history section you'll see all your past visits with patients conducted within the Heartbeat app. From this screen you will be able to select previous visits and see the recommendations associated with each visit, with the ability to resend the recommendations or adjust them if needed.
Yes, you can use AirPods or headphones to take these calls. You can also mute yourself if needed.
On your first video call, the app will prompt you to allow access to your phone's video functionality. Please make sure you allow access.
If the patient is not available when you start the video, you will see the video launch, but you will be the only one in the room. The patient's screen will be blank. Once they join the room, their video will activate.
If you are 'Unavailable', patients can still search for you and request an appointment, but you will not be able to conduct Instant Visits and patients will not be able to join your waiting room. If a patient attempts to meet with you when you are unavailable you will be notified by the app and
This functionality is for patients who have downloaded the Heartbeat Health app prior to a visit. In this case, patients would search for you by name and then tap your name to join your waiting room. After they've done this, you will see them display in your waiting room or patient queue. In your patient
Once you slide your status to 'Available', you become accessible to your patients. Patients who search for you in the app will now see you're online, available to meet and will then be able to join your queue. You will also have the ability to quickly see patients through Instant Visit.