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Patients: Using The App

Home|Patients: Using The App

How does an Instant Visit work?

You'll receive a text message from a no-reply number (917-773-9289) inviting you to join a secure video call with a link. Tap on the link. Following this, you’ll see a screen asking for camera and microphone access -- this is necessary so your provider can both hear and see you. Once you allow access, you’ll

By |2020-09-09T17:09:14+00:00September 9th, 2020||Comments Off on How does an Instant Visit work?

What do I need to join an Instant Visit with my provider?

You do not need to download the app or create an account. All you need is your smartphone and reliable internet connectivity. You will receive a text message from Heartbeat Health, containing a link that works with the web browser on your phone. We support both iOS and Android.

By |2020-09-09T17:05:03+00:00September 9th, 2020||Comments Off on What do I need to join an Instant Visit with my provider?

How do I get the video working?

On your first virtual visit, you will be prompted to allow Heartbeat Health access to your phone's video functionality. To ensure you have no trouble connecting, prior to your visit you should check that you have a strong internet signal on your mobile device. 

By |2020-09-09T18:07:45+00:00May 11th, 2020||Comments Off on How do I get the video working?

Can I navigate away from my cardiologist’s waiting room without losing my spot?

Yes, if you want to pass the time on other applications, you can do so. However, do not hit cancel on the waiting room screen. This will exit you from the waiting room. Simply leave the app open and navigate away to other applications you may wish to use. You will be notified via an

By |2020-05-11T19:51:42+00:00May 11th, 2020||Comments Off on Can I navigate away from my cardiologist’s waiting room without losing my spot?