Welcome to Heartbeat Health
Heartbeat Health is the first telemedicine and virtual care platform tailored to cardiology. We empower patients to take control of their heart health and help cardiologists to easily connect with their patients anytime, anywhere.
We’re so glad you’re here. Ready to begin?
WHAT TO EXPECT
Getting Started With Heartbeat
Receiving better heart care from the comfort of your home is safe and easy. Start by downloading the Heartbeat Health App through your device app store. or get connected in seconds with Instant Visit.
View our quick step-by-step guide below to learn more.
INSTANT VISIT
Step One
Your cardiologist will send a text message directly to your mobile phone at the time of your appointment.
INSTANT VISIT
Step Two
Within the text message you’ll find a link – simply tap on this to begin your telemedicine visit.
INSTANT VISIT
Step Three
Securely, and from the comfort of your own home, connect with your cardiologist in seconds.
STAY CONNECTED
We’re Here To Empower You
A full-service telemedicine platform means we give you all the tools you need to be successful in taking control of your heart health.
Have additional questions? Need help getting started? Learn more in our FAQ below or make the most of your virtual visit with our best practice tips.
For technical support or assistance, email us hello@heartbeathealth.com or call (646) 586-9908.
FAQ
Yes, video communication is HIPAA-compliant.
Over 20,000 patients and growing.
We’re currently working on the technology to support foreign languages and the hearing-impaired.
Your information will only be shared with your cardiologist.
Yes, if for any reason you need to update your name you can do so once your account is created from your Profile screen.
If you have any issues with your password, simply select “Forgot password” on the login screen. From there you be asked to input your email address. We will send you a code to reset your password shortly thereafter.
Yes, if you want to pass the time on other applications, you can do so. However, do not hit cancel on the waiting room screen. This will exit you from the waiting room. Simply leave the app open and navigate away to other applications you may wish to use. You will be notified via an app notification when your doctor is ready to see you.
On your first virtual visit, you will be prompted to allow Heartbeat Health access to your phone’s video functionality. To ensure you have no trouble connecting, prior to your visit you should check that you have a strong internet signal on your mobile device.
If you navigate to another app during your video call, your appointment will stay open and pause in the background.
The rating screen is used for internal purposes only. This information allows us to understand how the app is working for both patients and cardiologists.
Email us at hello@heartbeathealth.com or call (646) 586-9908.
Maximize your visit by:
- Having either a written or digital log of your blood pressure and, for some patients, weight.
- Compile a list of questions for your cardiologist beforehand.
- Make sure you have an updated medication list and which medications, if any, have caused side effects.
Having all of this information prior to your appointment ensures you have time to properly address all your concerns.
Wearables are electronic devices that can be worn. They track real-time information typically related to health and fitness, such as heart rate, heart rhythm, respiratory rate, and sleep and activity patterns. There are wearables you can order directly and some that need to be ordered by your physician. Properly used wearables can provide useful information to both you and your cardiologist during your virtual visit.
Make the most out of your video visit by:
- Taking notes. Sometimes it’s difficult to remember everything you reviewed with your cardiologist, so taking notes ensures you don’t miss anything.
- Address your most concerning questions first. Again, this keeps you from missing the opportunity to discuss the issues you are most worried about.
- Have any wearable numbers (such as blood pressure) handy for easy reference.
- Be open about whether or not you’ve been taking your medications and any other habits your cardiologist should be aware of. Physicians make recommendations to you based on this information– if you are not straightforward, it could negatively impact you.
If you run into any technical problems before, during or after your video call, please contact us hello@heartbeathealth.com or (646) 586-9908.
Try summarizing the following in your own words: your understanding of your heart condition and your cardiologist’s recommendations and follow-up plan. This will allow your cardiologist to fill in any gaps, just in case. Lastly, let your doctor know how your virtual visit went and if there’s anything else that may have made it a better experience.
You do not need to download the app or create an account. All you need is your smartphone and reliable internet connectivity. You will receive a text message from Heartbeat Health, containing a link that works with the web browser on your phone. We support both iOS and Android.
You’ll receive a text message from a no-reply number (917-773-9289) inviting you to join a secure video call with a link. Tap on the link. Following this, you’ll see a screen asking for camera and microphone access — this is necessary so your provider can both hear and see you. Once you allow access, you’ll enter into the televisit where you will have your appointment with your cardiology provider.
KEEP IN TOUCH
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